I rely on my Nextel for emergency pages from our Police Dispatch Center. Their system pages out to Nextel phones only, but that's a different story. For the past week and a half, I've been missing text messages. And I am not the one.
Luckily, our department has been semi-aware and we've been calling each other to relay the messages. After each emergency call, I reboot my phone and all of a sudden the messages come flowing through. I did a bit of some testing, and I get about 25% of text messages immediately. The other 75% if have to reboot my phone to receive.
Nextel Customer Care confirmed this problem. They've had nationwide problems with delayed/missed text messages. Their official recommendation is to reboot the phone.
There is a good side to this though: the Nextel Customer Care center I got @ 11PM on a Saturday was in Washington, USA. The lady I talked to was extremely knowledgeable and very understanding. That was enough to calm me down and make me think they were devoting their resources to correcting the problem! I don't have a text messaging plan since I do not get enough emergency pages per month to make it worth my while to buy a text messaging plan. So I thanked the lady and asked if I could get reimbursed for all the test text messages I sent to myself. Got this email a few minutes later
Dear: Peter Fattore
Telephone #:
Sprint has added a credit to your account for $2.80. The adjustment reason is Courtesy Credit. We apologize for any inconvenience this may have caused you.
If you have any questions, please feel free to respond to this email. Thank you for contacting Sprint. Have a great day!